Terms of service

Terms of Service

OVERVIEW

Welcome to Ra Lumiere. Throughout the site, the terms “we”, “us” and “our” refer to Ra Lumiere. Ra Lumiere operates this website and online store, including all information, content, features, tools, products and services available from this site (the “Services”), in order to provide you with a curated shopping experience.

By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence.

To use certain features of the Services, including placing orders, you may be required to provide information such as your email address, billing details, payment information and shipping address. You agree that all information provided is accurate, complete and current.

You are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You accept responsibility for all activities that occur under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors or product appearance will be completely accurate.

Ra Lumiere candles are handcrafted from natural beeswax. Due to the artisanal nature of our products, slight variations in color, shape or texture may occur. These variations are part of the natural character of handmade products and do not constitute defects.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase a product. All orders are subject to acceptance by Ra Lumiere.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where products are unavailable, payment cannot be processed, or pricing errors occur.

Once an order has been confirmed and processed, cancellation may no longer be possible.

Returns and exchanges are handled in accordance with our Refund Policy.

Products purchased through this website are intended for personal use only and may not be resold without permission.

SECTION 4 – PRICES AND BILLING

Prices for our products are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be confirmed in the order confirmation email.

Unless stated otherwise, prices do not include shipping costs, import duties or taxes that may apply in certain countries.

You agree to provide accurate and complete billing and payment information for all purchases made through our website.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process orders within the timeframe stated on our website. Delivery times are estimates and may vary depending on the destination and shipping carrier.

Ra Lumiere is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

The risk of loss or damage transfers to the customer once the order has been successfully delivered to the shipping address provided at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product designs and visual elements, is the property of Ra Lumiere and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify or use any part of the website or its content without prior written permission from Ra Lumiere.

SECTION 7 – THIRD-PARTY LINKS

Certain content or services available through our website may include materials from third parties.

Ra Lumiere is not responsible for examining or evaluating the content or accuracy of third-party websites and does not assume any responsibility or liability for third-party materials or websites.

SECTION 8 – PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy.

Our website is powered by Shopify, which enables us to provide our Services. Certain personal information may be processed by Shopify in order to operate the store and facilitate transactions.

For more details, please review our Privacy Policy.

SECTION 9 – FEEDBACK AND USER CONTENT

If you submit feedback, reviews, suggestions or other content to us, you grant Ra Lumiere the right to use, reproduce, modify and publish such content for marketing or business purposes.

You agree that your submissions will not violate any third-party rights or contain unlawful, offensive or harmful material.

SECTION 10 – ERRORS AND INACCURACIES

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions or availability.

We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate.

SECTION 11 – PROHIBITED USES

You may not use the website or its content:

  • for any unlawful purpose

  • to violate any laws or regulations

  • to infringe upon our intellectual property rights

  • to transmit viruses or malicious code

  • to collect or track the personal information of others

  • to interfere with the security or operation of the website

We reserve the right to terminate your use of the Services if you violate any of these Terms.

SECTION 12 – DISCLAIMER OF WARRANTIES

The Services and all products provided through the website are offered on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Ra Lumiere does not guarantee that the website will operate without interruption or errors.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ra Lumiere shall not be liable for any indirect, incidental or consequential damages resulting from the use of our website or products.

Nothing in these Terms shall exclude or limit liability where such limitation is not permitted under applicable law.

SECTION 14 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 15 – ENTIRE AGREEMENT

These Terms of Service and any policies posted on this site constitute the entire agreement between you and Ra Lumiere regarding the use of the website and Services.

SECTION 16 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update or change these Terms of Service at any time. Changes will take effect once they are posted on the website.

It is your responsibility to review these Terms periodically.

SECTION 18 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Ra Lumiere
info@ralumiere.nl

Dalfsen, The Netherlands

Chamber of Commerce (KVK): 97543217
VAT Number: NL005276813B53