Privacy Policy

At Ra Lumière, we respect your privacy and handle your personal data with care and transparency.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase our products.

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1. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name
• Email address
• Shipping and billing address
• Payment information
• Phone number (if provided)
• Order details
• Website usage data (via cookies)

We only collect the information necessary to process your order and improve your experience.

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2. How We Use Your Information

Your information may be used to:

• process and deliver your order
• communicate with you about your purchase
• provide customer support
• improve our website and services
• send newsletters or updates (only if you subscribe)

We never sell your personal data.

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3. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site.

Cookies may be used for:

• website functionality
• analytics
• marketing and advertising

You can adjust your cookie preferences in your browser settings.

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4. Sharing Information

We may share your data with trusted partners who help operate our webshop, such as:

• Shopify (our ecommerce platform)
• payment providers
• shipping partners
• marketing tools

These partners only use your information to provide their services.

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5. Data Protection

We take appropriate measures to protect your personal information against loss, misuse or unauthorized access.

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6. Your Rights

Under European privacy law (GDPR), you have the right to:

• access your personal data
• correct inaccurate information
• request deletion of your data
• withdraw consent for marketing

To exercise these rights, please contact us.

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7. Contact

If you have questions about this Privacy Policy or your personal data, you can contact us at:

info@ralumiere.com