Terms of Service

Terms of Service

These Terms of Service apply to all purchases and use of the website of Ra Lumière.

By visiting our website or placing an order, you agree to these terms.

1. Company Information

Ra Lumière
The Netherlands

Email:
info@ralumiere.nl

2. Products

We strive to present and describe our products as accurately as possible.

Many of our items are handcrafted, which means slight variations in colour, shape or texture may occur.

These natural differences are part of the unique character of our products.

3. Orders

After placing an order, you will receive an order confirmation by email.

Ra Lumière reserves the right to refuse or cancel an order in the case of:

• incorrect information
• technical errors
• payment issues

4. Prices

All prices on the website are listed in euros (€) and include VAT unless stated otherwise.

Ra Lumière reserves the right to change prices at any time.

5. Payment

Payments are securely processed through the payment methods available on our website.

Orders will be processed once payment has been received.

6. Shipping

We aim to process and ship orders as quickly as possible.

Delivery times are estimates and may vary depending on location and shipping providers.

Ra Lumière is not responsible for delays caused by shipping carriers or external circumstances.

7. Returns

You have the right to return your order within 14 days of receiving it, provided that the item:

• has not been used
• is in its original condition
• is returned in its original packaging

Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrectly.

8. Liability

Ra Lumière is not liable for damages caused by improper use of our products.

Never leave burning candles unattended and always use a suitable candle holder.

9. Intellectual Property

All content on this website, including text, images and designs, is the property of Ra Lumière and may not be copied or used without permission.

10. Privacy

Your personal information is handled according to our Privacy Policy.

11. Governing Law

These Terms of Service are governed by the laws of The Netherlands.

Any disputes will be handled by the competent court in The Netherlands.