Order Processing
Every order at Ra Lumière is prepared with care and attention.
We aim to process and prepare orders for shipment within 1–3 business days.
During busy periods or when items are handcrafted to order, processing times may be slightly longer. If this happens, we will of course keep you informed.
Shipping Costs
Shipping costs are automatically calculated during checkout and clearly displayed before you complete your order.
Delivery
We ship our orders within the Netherlands and to several European countries using reliable carriers.
Once your order has been shipped, you will receive an email confirmation and, when available, a tracking number.
Delivery Time
The expected delivery time within the Netherlands is typically 1–2 business days after shipment.
Please note that delivery times depend on the shipping carrier and are outside the control of Ra Lumière.
If You Are Not Home
If you are not at home at the time of delivery, the carrier may attempt delivery again or leave the parcel at a nearby pickup location.
Please check your tracking information for the most up-to-date delivery details.
Damaged or Missing Items
If your order arrives damaged or something is missing, please contact us within 48 hours of delivery via:
info@ralumiere.nl
Include your order details and, if possible, photos of the product and packaging so we can help resolve the issue quickly.
International Shipping
We ship within the Netherlands and to several European countries.
Shipping costs and estimated delivery times are automatically calculated during checkout.
Questions
If you have any questions about shipping or delivery, feel free to contact us via:
info@ralumiere.nl
We are happy to help.